When will my order be shipped?
We strongly encourage guest to order their hair at least 2 weeks prior to any hair appointments or other event. This eliminates unnecessary stress that is placed on the customer and our hard working processing team, as we ship orders out in the order that they are received. Products process and ship within 7-10 business days unless otherwise stated.
*Vietnamese frontals and closures are handmade to order require up to 15 business days, we encourage guest to order 2 weeks prior to any hair appointment or other event. Thank you.
Tracking does take longer to get updated due to the pandemic and limited resources of the postal office. We are NOT responsible for delays caused by USPS. Please be mindful we are in a pandemic.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from Renee Foxxx Hair, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We can ship to PO Boxes via USPS (you must verify).
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. Renee Foxxx Hair does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Shipping can take 5-7 business days. ( due to covid19 this may change) Please check your tracking for shipping updates before contacting me for updates.
Renee Foxxx Hair is not responsible for any lost or damaged packages.
For custom units please allow 10-21 business days for processing BEFORE shipping.
Rush shipping ONLY cuts down your processing time. Not shipping time. Shipping time depends on what is chosen at checkout.
- PLEASE understand that once your order has been shipped and you have received tracking that NOT responsible for it after that. The United States Postal Office is responsible for the delivery of your package. If you have any problems please contact them at: 1-800-275-8777
- If your order has been placed under investigation & or been deemed lost, there will be a 60 day period before refunds are given. Packages are still very likely to arrive and this is why a waiting period is given. The shipping carrier must complete the full investigation before and refunds are able to be processed.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are back shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SALES PROCESSING TIME
processing time during sales are automatically extended due to the amount of orders that are received.
- Sales DO NOT apply to custom unit bookings unless stated otherwise. Sales will only apply to all current units that were placed on the website. 10-21 business days are need for custom units.
- For custom units & Made 2 order units, Once hair is ordered for your unit we are not able to send it back to the vendor.Therefore we will not be able to send your money back.
- Pre-made units are FINAL SALE. IF and exception is granted for return the unit MUST be untouched and in exact condition.
Email Policy/ Hour of Operation:
Please allow 1-3 business days for an email reply. Our hours of operation are Mon-Fri 9am- 5pm excluding holidays.
Wig Exchanges and Refunds:
How do I track my order once shipped?
A tracking number will be sent to the email provided at the time of purchase.
When should my order arrive? What must I do to receive it?
Your package should arrive within 7-10 business days for orders to US addresses, depending on the selected shipping method. A signature is required on delivery. As of August 1, 2020, delays may be common as a result of the coronavirus pandemic.
What is not covered?
We cannot be held responsible for late shipments due to Acts of God or carrier delays. We are also not responsible for lost or stolen packages.
If I chose the payment plan, when will my hair ship?
When you purchase your hair it will start processing time and be shipped out on 7-10 business days. You will continue to pay the hair off even after you received it.
If I miss a payment, on my payment plan. What do I do?
You must contact SEZZLE or ZIP (Quadpay) https://sezzle.com/contact-us/shopper-support. This is a third party company, we do not handle payment plan processing.